Annual Maintenance Contracts in Dubai
Planned maintenance for residential and commercial properties, built around your building and the systems in it — not sold as a fixed package. Primo has been operating in Dubai since 2012.
- Residential and commercial
- Choose the disciplines you need
- Property assessed before quotation
What Your AMC Covers, and What Needs Approval
One rule runs through every discipline: maintaining equipment is included, replacing failed components is assessed and quoted for your approval first.
An AMC does not mean everything is free. It covers keeping your systems running properly. Where equipment has failed or reached the end of its life, we explain the issue, recommend a course of action and quote it separately. Nothing outside the agreed scope is carried out without your approval.
What a Contract Can Include
Contracts are modular. You choose the disciplines your property needs — AC only, AC and plumbing, general property maintenance, or any combination. Follow any link below to see how we deliver that service.
Some disciplines apply only where the systems exist — water tank cleaning where there are storage tanks, kitchen extract where there is a commercial kitchen. AC duct cleaning is a specialist service and is not part of a standard contract; it can be added or quoted separately at the recommended interval.
Find Your Property
We work with villa and apartment owners, landlords and holiday-home owners, and on the commercial side with hotels and hospitality, restaurants and cafés, offices, retail, clinics, schools, residential communities and property and facilities management companies.
Villa
- 4-bedroom villa
- AC, plumbing and electrical
- Scheduled preventive visits
- Tailored annual contract
Restaurant
- Kitchen extract, AC and general maintenance
- Separate kitchen extract schedule
- Tailored around operating hours
Commercial Office
- Labour-only support
- Electrical, plumbing and handyman
- Scope agreed around business operations
These are illustrations of contract shapes, not packages. Yours is built around your property.
Do You Actually Need a Contract?
An AMC is not always the right answer. If a one-off service suits you better, we would rather tell you than sign you up to something you will not get value from.
What Shapes Your Quotation
We do not publish a starting price. A villa, a restaurant with kitchen extraction and a labour-only office contract are different products, and a single figure would mislead more people than it helped. These are the factors that actually set the number.
Property type and size
A villa, an apartment, a restaurant and a warehouse each carry different maintenance loads.
Systems and disciplines covered
You choose what the contract includes. Fewer disciplines, narrower scope.
Equipment count and type
Not just how many AC units, but what they are. Eight split units and eight AHUs are very different propositions.
Visit frequency
Agreed at scoping, based on the systems, occupancy and how hard the equipment works.
Residential or commercial
Commercial contracts can be labour-only or extended, and are planned around business operations.
Access and operating hours
Working around a trading restaurant or an occupied office shapes how the programme is delivered.
We assess the property before quoting. The scope, the disciplines and the visit schedule are agreed with you in writing before the contract begins.
Why Clients Choose Primo
We do not oversell
If a contract will not give you value, we will say so. If a repair is the better answer, we will quote the repair. That applies before you sign and throughout the contract.
One company, not five contractors
Air conditioning, electrical, plumbing, carpentry and general property maintenance under one agreement, with one point of contact instead of a different number for every trade.
Diagnosis, not patching
A properly working air conditioning system should not need routine refrigerant top-ups. If yours is low, the priority is finding the leak — not repeatedly adding gas and charging you for it each time.
Nothing without your approval
Where something falls outside the agreed scope, we explain what we have found, recommend a course of action and quote it. The decision stays yours.
- Operating in Dubai since 2012
- Property assessed before pricing
- Scope agreed in writing
- Modular, not fixed packages
Common Questions
Does an AMC mean everything is covered?
No. An AMC covers preventive maintenance, scheduled inspections, testing and routine servicing of the systems in your contract. Where a component has failed or needs replacing, we assess it, explain the recommendation and quote it separately for your approval. Nothing outside the agreed scope is carried out without you agreeing to it first.
Do you offer fixed packages?
No. There are no Bronze, Silver or Gold tiers. We assess the property and agree the scope based on the type and size of property, the systems to be covered, the disciplines you want included and the maintenance objectives. The contract is built around your property rather than the other way round.
Can I choose only the services I need?
Yes. Contracts are modular. Clients commonly take AC only, AC and plumbing, AC and electrical, or general property maintenance across several disciplines. You are not required to buy anything you do not need.
Is AC duct cleaning included?
No. Duct cleaning is a specialist service rather than routine preventive maintenance, so it sits outside a standard contract. It can be added to your scope or quoted separately at the recommended interval. See AC Duct Cleaning for how it is carried out.
Is refrigerant top-up included?
No, and it is worth explaining why. A properly functioning system should not need routine gas top-ups. If refrigerant is low, something is leaking, and the right response is to find and repair the leak rather than keep adding gas. Refrigerant and leak repairs are quoted separately unless your contract specifically includes them.
Do you cover both residential and commercial properties?
Yes. Residential contracts are service-based and built around the systems the owner wants covered. Commercial contracts can be labour-only or extended, and are planned around the client’s operations. Our strongest commercial sectors are hotels and hospitality, restaurants and cafés, offices, retail, property management companies and residential communities.
How often will you visit?
That is agreed during scoping rather than set by a standard package. Frequency depends on the property, the systems covered, occupancy, how heavily the equipment is used and any manufacturer recommendations that apply. For restaurants, kitchen extract maintenance usually runs on its own schedule, driven by cooking volume and type.
What if I only need one repair?
Then book the repair. An AMC is for properties with ongoing maintenance requirements. For a single isolated issue you will get better value from the individual service, and we will tell you so rather than sign you up to a contract.
Talk to Us About Your Property
Tell us the property type, the systems you want covered and how you use the building. We will assess it and come back with a scope and a quotation in writing.